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2025 Connections Summit

Nearly 250 attendees gathered in Raleigh, North Carolina, March 4-5, for Connections Summit 2025 to discuss how technology is shaping, benefiting, and challenging our public power industry.

Enjoying a new two-day format in a new location, we shared, learned, and problem-solved together as we heard from insightful speakers and panelists tackling topics that impact the success of a public power utility’s business.

A big thank you to everyone who attended and everyone who helped make Connections Summit 2025 a success.

In the weeks ahead, we’ll be posting pictures from the conference as well as publicly shareable presentations.

2025 Connections Summit Presentations

Change Management Strategies for Seamless Tech Rollouts

Lisa Bell, CDW

View presentation slides

Plugging Into Customer Needs: Improving Utility Engagement and Satisfaction

Nikki Poe and Rick Vander Maas, ElectriCities of N.C.

View presentation slides

Streamlining Business Systems to Lighten the CSR Load

Mariana Greene, New River Light & Power; Lucia Marquez-Henning, Town of Ayden; Matthew Nestor, City of Wilson

View presentation slides

Navigating Rising Costs: Tools for Effective Conversations

Velvet Nelson, Everblue; Dale Odom, ElectriCities of N.C.; Jamie Wine, Energy Saver NC

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Benefits of a Single Integrated Billing and Payment Experience

Josh Ciccia, Doxim

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From the Field to the Boardroom: The Three Es of Data Analytics

Donnie Hale, PhD, NCSU Poole College of Management

View presentation slides

Conference Policies

Cancellation Policy

You may cancel your Connections Summit registration through the conference portal. There is a cancellation fee of $50. There’s no fee to transfer your registration to another person from your organization. Should you have extenuating circumstances, please contact Kristin Tart. Hotel reservations are the responsibility of each individual attendee. To cancel your reservation before Feb. 2, 2025, please contact Raleigh Hilton North Hills directly. After Feb. 2 please contact Kristin Tart. We may wish to return your cancelled room to the conference room block. ElectriCities is not responsible for any charges or cancellation fees assessed by airlines, etc. If ElectriCities or the hotel cancels the conference, all registration and sponsorship fees will be 100% refunded.

Code of Conduct & Attendee Waivers

We are committed to a safe, positive, and welcoming experience for all attendees. Please familiarize yourself with our conference code of conduct, waivers, and privacy policy. Code of Conduct & Antitrust Warning Attendee Waiver Terms & Privacy Policy

Thank you to our Diamond Sponsor

Thank you to our Platinum Sponsor

Thank you to our Gold Sponsor

Questions about Connections Summit or other ElectriCities events? Email our events team.

Are you a business looking to network with public power leaders and provide resources and solutions to our members? Learn more about sponsoring a conference. Email our events sponsorship team.